Refund Policy

Hybrid Music Station Legal & Submission Standards | Last Updated: August 2026

Welcome to Hybrid Music Station.
This policy outlines our refund terms regarding track submission reviews, digital services, and promotional packages.

1. Digital & Review Services.
Due to the immediate allocation of resources and curation time, submission review fees and promotional campaign processing fees are strictly non-refundable once evaluation or broadcast scheduling has commenced. Please note that payment covers solely the administrative and professional evaluation time of our curation team, not guaranteed airplay, playlist placement, or broadcast rights. Charging for guaranteed airplay (payola) is strictly prohibited; all programming decisions remain entirely at the sole discretion of our music directors based on quality and fit.

2. Technical Non-Compliance.
If a submitted track fails to meet our Audio Specs & Quality Guide (e.g., severe clipping, low bitrate), the submission will be rejected. Review fees remain non-refundable.

3. Service Outages & Delays.
In the event of a platform-wide system failure that prevents an agreed promotional run or broadcast campaign, affected orders will be rescheduled or granted store credit.

4. Complete ID3 tags.
All MP3 files MUST have complete ID3 tags (Artist, Track Title, Genre, and Embedded Cover Art). Incomplete submissions are instantly rejected without review, and paid submission fees are strictly non-refundable!

5. Dispute Resolution.
For billing inquiries or invoice adjustments, please contact support within 30 days of purchase with your transaction details.